Privacy Policy

Name: Certified Realty Group
Address: 9711 Holland St., Bakersfield, CA, 93312, US
Telephone: 661-529-2529

Privacy Policy - Certified Realty Group, Inc. Effective Date: January 1^st, 2023

Certified Realty Group, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (certrg.com), engage our real estate services, or communicate with us.

This policy applies to current, former, and prospective clients, brokers, independent agents, real estate professionals, and individuals who interact with our services.

1. Information We Collect

Information You Provide

Contact and Profile Information: Name, address, email, phone number, and account preferences.

Real Estate Information: Property details, purchase/sale history, search criteria, financing information, and transaction-related data.

Communications: Records of calls, emails, texts, and chat interactions with our team.

Sensitive Information: When required for transactions or legal compliance, we may collect driver's license numbers, Social Security numbers, or tax IDs. We do not sell or share this information for marketing purposes.

Information from Third Parties

We may receive information from public property records, MLS databases, affiliated brokers and agents, social media platforms (when you engage with us), and joint marketing partners.

Information Collected Automatically

When you visit our website, we automatically collect device information (IP address, browser type, operating system), usage data (pages visited, time spent, clickstream data), and location information (general geographic location based on IP address).

2. How We Use Your Information

We use your information to: facilitate real estate transactions; communicate about properties, services, and market updates; process inquiries and provide customer support; personalize your experience and improve our services; comply with legal obligations; and protect against fraud and unauthorized activity.

3. Disclosure of Information

We may disclose your information to: service providers who assist our business operations; affiliated brokers and real estate professionals; MLS databases (as required by membership); title companies, lenders, and other transaction parties; legal authorities when required by law or to protect our rights; and business partners with your consent.

Our Commitment: We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies, pixel tags, and similar technologies to analyze site traffic, personalize content, measure advertising effectiveness, and improve functionality. You can manage cookie preferences through your browser settings or by clicking the "Cookie Preferences" link on our website. We use Google Analytics to analyze website usage. You can opt out at: https://tools.google.com/dlpage/gaoptout

5. Text Message Communications (SMS/MMS)

Consent and Opt-In

By providing your mobile phone number and opting in, you consent to receiving text messages from Certified Realty Group, Inc. regarding property updates, appointment reminders, transaction status, and marketing communications. Consent is not required as a condition of purchasing any goods or services. Message frequency varies based on your preferences and transaction activity.

We do not sell, share, or disclose your mobile phone number or SMS opt-in consent to third parties for their marketing purposes.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges from your carrier.

Opt-Out Instructions

You may opt out of text messages at any time by replying STOP to any message you receive from us. Other recognized opt-out keywords include CANCEL, END, QUIT, and UNSUBSCRIBE. Upon receiving your opt-out request, we will send a one-time confirmation message and remove you from future text communications within 10 business days.

Help and Support

For assistance with our text messaging program, reply HELP to any message or contact us at 661-529-2529 or [email protected]

Text Message Hours

We do not send marketing text messages before 8:00 AM or after 7:00 PM in your local time zone.

6. Telephone Communications

We may contact you by phone regarding your real estate interests. You may request to be added to our internal do-not-call list at any time by contacting us. We honor the National Do Not Call Registry and scrub our marketing call lists accordingly.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, our business purposes, and the categories of third parties with whom we share information.

Right to Delete: You may request deletion of your personal information, subject to certain exceptions (such as completing transactions or legal compliance).

Right to Correct: You may request correction of inaccurate personal information we maintain about you.

Right to Opt-Out of Sale/Sharing: You may opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

Right to Limit Sensitive Information: You may limit our use and disclosure of sensitive personal information to purposes necessary for providing our services.

Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

Exercising Your California Rights

To submit a request, contact us at 661-529-2529 or [email protected]. We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.

Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information: identifiers (name, address, email, phone); commercial information (transaction history, property interests); internet/network activity (browsing history, search queries on our site); geolocation data; professional information; and inferences drawn from the above.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.